The Role of Robotics in Mitigating Unknown-Unknown Risks: Case of COVID-19

Unknown-unknown risks are unknown with consequences. This type of risk is the most difficult to deal with. From this perspective, innovative solutions and technologies needed like robotics. Many studies dealt how robotics raise efficiency safety levels provide enhanced service, collect analyze data for security efforts, assist in dangerous settings or disaster. research based on core target identifying role mitigating impact caused by unknown-unknown risks. The case related COVID-19 has specifically been considered research. investigated application technology four organizations. A mixed-method approach involving primary secondary collection through interview literature exploration was used. Literature review suggested that widely being used hospitals offer healthcare-related services. While further explored supporting responses obtained selecting two managers employed selected organizations, data. findings study state management professionals not trained enough use risky scenarios such as COVID-19. Additionally, can be managed using AI tools human intellect-based augmented reality systems. Risk required conducting AI-based workshops implementation desirable less generating technological aids.